FAQ

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Your order is shipped within 2 to 3 days. Our average delivery times are then 5 to 21 business days worldwide.

WHERE DO YOU DELIVER AND WHAT ARE THE SHIPPING FEES?

We deliver worldwide. Shipping is FREE on all orders.

WHERE ARE YOU BASED?

Our company is based in Canada.

WHO DELIVERS MY ORDER?

Your items are delivered through your local postal service.

WHAT ARE THE DELIVERY HOURS?

Deliveries are made according to the conditions of your local post office.

WHAT HAPPENS IF NO ONE IS HOME?

Don’t worry, if the items are small enough they will be left in your mailbox. Otherwise, your package will be left at your local post office where you can collect it.

I ENTERED THE WRONG ADDRESS, WHAT SHOULD I DO?

Don’t worry—if your order has not yet been shipped, contact us immediately and we will be happy to update your information. Otherwise, in accordance with our terms and conditions, once an order has been shipped from our warehouse, no changes can be made.

IS YOUR WEBSITE SECURE?

This website is 100% secure and honestly, we could even say 300% secure. Here’s why: first, the site you are visiting is hosted on an HTTPS server (the small green padlock to the left of the page URL). Most websites only secure their checkout pages. On this site, ALL PAGES are secured and protected against hacking and malware. Finally, for payments, we use Stripe and PayPal, which are industry leaders in online transaction security.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Currently, you can pay by credit or debit card or via PayPal on our website. We do not accept checks, bank transfers, or cash on delivery.

WHAT IF I AM NOT SATISFIED WITH MY PRODUCT?

We offer a 100% satisfaction or money-back guarantee! If, for any reason, the product does not meet your expectations, you may return it within 14 days of receipt and we will fully refund the price of the item once it has arrived back with us. However, all returned products must be in perfect condition, and return shipping costs are your responsibility. Proof of postage must then be sent to us by email as confirmation of delivery.

STILL HAVE QUESTIONS?

If you still have any questions, you can contact us by email a Cocktyfy@gmail.com